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Our Live Chat Solutions
provide you with a platform wherein you can have a direct
contact with your
customers. Your customers don’t have to wait on phone to record their message.
Craftily creating the Live Chat platform for you, we assign expert Chat Representatives
who are online 24/7 to chat with your customers, and offer them the right
information, support, and solutions.
Our Live chat Features
(such as co-browsing) help us suggest the right solutions to your customers.
Our e-Reps act as guides for your customers. Providing live on screen support,
they help them move to the desired areas of the screen. This enables the customers
know exactly what they want to. For example, a customer is filling-up a form,
our e-Rep, via shared on screen support, can view the same form, and help
the customer fill-up that form.
Our Live Chat solutions
add to your customer list, for even casual visitors who don’t want to make
a call, have an opportunity to get in touch with you. And once we get someone
on Live Chat, our e-Reps ensure that the chat translates
into a sale.
Our Live Chat Solutions include:
- Co-browsing & screen sharing facilities.
- Customized chat provision
- Chat transcripts and reporting
- Providing chat templates
- Automated messages
- Customized messages
- Customized greetings
- Provision of message boxes
- Chat history accessibility
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