Creed’s Hi-Tech Milieu
We are technology savvy. Nothing surprising that we have state-of-the-art offices
and hi-tech in-house units! Our hi-tech milieu enables us to delver high-end
software, technological, and a whole host of Customer Support solutions to
a wide array of businesses, all across the globe.
Apart from full-fledged units and hi-fi workstations, we have an Expert Team
– a team that plays a decisive role in translating our clients’ cherished
dreams into an enchanting reality.
Creed Info Tech Boasts:
Proficient Team – An organization is as good as its team. And we are proud
to be a good organization, for we have an Expert, Diligent, and Optimistic
team. Our team comprises of certified Call Centre Executives, trained e-representatives,
certified Helpdesk Support Technicians, certified Trainers, expert Technical
& Content Writers, certified Telesales Experts, and certified Communication
Experts.
Apart from the on-site
manpower, we have a panel of subject-matter experts spanning different domains.
These experts bolster our operations with their valuable inputs and ingenuous
advice. Our team-mates fuse together, and make our company potent enough to
deliver multifarious Customer Support Services within taut deadlines. Team
Creed is always upbeat to deliver nothing but the BEST.
Engrossing R&D – We believe that we need to consistently update ourselves
to keep pace with the changing trends. Keeping to this philosophy, we have
created a distinctive, in-house R&D studio. The persistent research
of our R & D team has sparked off many innovations in the CRM arena.
This in turn has helped us set new standards in the quality of services we
offer, year after year.
State-of-the-art
Units – With state-of-the-art in-house facilities in US and India, we are capable of providing cutting-edge solutions to our
clients. Our state-of-the-art units comprises of:
- Well-equipped call centers
in US and India.
- The best servers, predictive
dialers, parallel processing capabilities, and power supplies for uninterrupted
operations.
- Powerful database back-up.
We have deployed the latest encryption algorithms for securing our data
in the database. Our linked servers and data replication technology keeps
data copies at various locations. This enables us to recover the data even
at the time of crashes.
Top-Drawer Hardware - The hardware set-ups that we have comprise of the latest
configurations.
- We use IBM workstations.
They are all PIV processors, 900 MHz, 512 MB RAM, 40 GB hard Disks, and
17-Inch SVGA monitors.
- We use IBM servers (having
parallel processing capabilities) with PIV processors, 1.5 GB RAM, and 120
GB HDD.
- We have uniform cabling all
around the premises to ensure all the facilities to every workstation.
- We have Windows domains with
high security access rights and abstract central operations.
- We have deployed hardware
firewalls to protect the access of our internal networks and data.
Power-Packed Tele-calling – Spirited, Specific, Strong, and Successful tele-calling is our strong
suit. Besides, a cream of the crop tele-calling team, we have the right gadgets
that give a real thrust to our tele-calling processes.
We use the predictive
breed of dialers at our centers. Predictive dialers have many benefits with
regard to performance and accuracy. Some of the features that make predictive
dialers score over non-productive dialers are as follows:
- On the basis of an algorithm (a
mathematical formula), predictive dialers can figure out when to make a
call
- Predictive dialers have wider
compatibility even with the normal analog phone lines.
- Predictive dialers are intelligent
enough to remember the time and outcome of a particular call.
- Predictive dialers provide the
facility of listening to any agent at any time. This facility helps in training
purposes as well.
Sturdy Software
– Software have a discernible impact on the overall CRM services. Acknowledging
this fact, we use the right software. We have:
- BS 7799 based IT security framework.
- Recoding facility on a random
as well as comprehensive basis.
- 3 levels of power backup for 0%
data loss or damage.
- Automatic distribution of calls
on user defined business rules.
- Dynamic and flexible call scripting
software.
- Customized report generation software
for inbound/outbound calls, applications, staff etc.
Our Hi-tech Milieu allows
us to strap our clients in their desired zones by providing them with exactly
what they want.
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